Legal
Refund Policy
Our promise: If our check finds nothing you didn't already know, we refund you in full. Write to verify@vtcgw.com within 14 days of receiving your report.
Last updated 10 October 2026
Wrong PROCEED: your fee back
- If we gave a PROCEED outcome on an item we checked and that outcome was wrong, we refund the fee you paid for that check.
- The refund is capped at the fee paid for that check. We do not pay any other loss, cost or damage.
- It covers only the items we actually checked and named in your report.
- Send your claim within 30 days of the report date to verify@vtcgw.com, with the report reference and what turned out to be wrong.
Other refunds
- Monthly and annual plans: full refund if you cancel within 7 days of your first payment and have not used a paid check. After that, no refunds for the current period, but you can cancel any time to stop renewal.
- Field visits and add-ons: full refund if cancelled at least 48 hours before the visit. No refund after the officer has been dispatched.
- Full Deal Verification: as set out in the engagement letter for that deal.
- Duplicate or wrong charges: always refunded in full.
- Refunds are paid to the original payment method within 14 days.
- To request one, email verify@vtcgw.com.